Shipping Policy

UPDATED SHIPPING & DELIVERY INFORMATION AS OF OCTOBER 2024

Logistical challenges worldwide are affecting estimated ship dates delivery times for parcels.

WHERE DOES VIVID IMAGE STUDIO SHIP TO?

Vivid Image Studio uses Canada Post services for all shipments and only ships within Canada. Our fulfillment centre is based in Edmonton, AB. We ship using Canada Post to ensure a timely delivery of orders to all Canadian addresses – and to provide the highest levels of customer satisfaction.

We offer flat rate shipping of $15 on all orders under $75 and FREE shipping on all orders over $100 before taxes. Applies to any size order shipped within Canada.

Orders placed before 1 p.m. MST/MDT (3 p.m. EST/EDT)* are shipped the next business day during our regular hours of operation (Tuesday- Saturday)

Local pick up available, we will call when your order is ready to be picked up

*Excludes weekends and holidays. In-stock items only.

**Exact delivery service standards exist for every origin-destination combination. Consult the Canada Post website for details at canadapost.ca/delivery tool.

HOW CANADA POST DELIVERS ITEMS WITHIN CANADA

Canada Post’s delivery processes vary, depending on population density and network infrastructure.

Using the Signature delivery option also changes how mail is delivered to a postal address, as this item requires face-to-face delivery.

DELIVERY STANDARDS WITHIN CANADA

Delivery standards represent the expected transit time from deposit to delivery for items tendered before the local cut-off time; only Business Days are included in the calculation. Deposits on days other than Business Days are considered as being accepted on the next Business Day.

Local

Where an item moves within a major centre, city, town or village. For example: Edmonton to Edmonton

Regional

Where an item moves within a region. For example: Edmonton to Vancouver (Western Region).

National

Where an item moves between regions. For example: Edmonton to Charlottetown.

Business Day means a day other than Saturday, Sunday, a statutory holiday and any day normally observed as a holiday by Canada Post. For your convenience and to summarize delivery standards, we have created zones for services provided within Canada. The zones are defined as Local, Regional and National. Detailed delivery standards (lane by lane) are available at canadapost.ca/deliverytool.

SHIPPING DAYS

Tuesday thru Friday, excluding Canada Post holidays and Family Day Processing time: Orders received before 1 p.m. Mountain Standard/Daylight Time (3 p.m. Eastern) are processed the same day. Orders received after 1 p.m. MST/MDT (3 p.m. EST/EDT) are processed the next business day. Orders received on Saturday, Sunday and Monday are processed by the close of business Tuesday.

Domestic Delivery Time – Orders shipped to western Canada can be expected within 1 – 3 business days. Orders shipped to eastern Canada generally take 3 – 7 business days. For quicker delivery, priority Next A.M. and Xpresspost services are available. All delivery times are estimates. The total delivery time needed to deliver your package may be longer. https://vividimagestudio.ca/ is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email from vividimagestudio@shaw.ca In accordance with Canadian Federal/Provincial holidays, Vivid Image Studio orders will not be shipped on the following days:

• Labour Day (National)
• National Day for Truth and Reconciliation (National)
• Thanksgiving Day (National)
• Remembrance Day (National)
• Christmas Day (National)
• Boxing Day (National)